Processing Time & Shipping Charges

After your payment is confirmed, our fulfillment team begins preparing your order for shipment.

Most orders are processed within 2–4 business days. This period covers order verification, preparation, and packaging before the parcel is handed to the shipping carrier.

During holidays, promotional events, or other periods of increased order volume, processing may take up to 5 business days.

Business days exclude weekends and public holidays.

Any applicable taxes or additional charges will be presented during checkout where required.

When Should You Expect Your Order?

Estimated transit times depend on the delivery destination, carrier routing, local delivery conditions, and customs processing where applicable.

The following estimates begin after your order has been dispatched and do not include the order processing period.

All delivery windows are estimates rather than guaranteed arrival dates. Actual delivery times may vary due to carrier delays, weather conditions, customs inspections, or other circumstances affecting transportation.

Where Your Order Ships From

Qoriniva™ works with fulfillment and logistics partners to prepare and distribute electronic accessories to customers in supported regions.

Depending on product availability, the items in your order, and the delivery destination, packages may be dispatched from our own or partner fulfillment facilities.

Orders may be fulfilled internationally, and the shipping origin may differ from the registered business address displayed on this website.

When an order contains multiple products, items may occasionally arrive in separate packages. If separate shipments are used, available tracking information will be provided for the applicable parcels.

Tracking Your Package

Once your order has been dispatched, a shipping confirmation email will be sent to the email address supplied during checkout.

The confirmation will include your tracking number and any available shipment tracking instructions.

Tracking events may take approximately 1–3 business days to appear after the shipping label has been generated or the package has entered the carrier's network.

If your tracking information remains unchanged beyond the expected update period, please contact our customer support team so we can assist you in reviewing the shipment status.

Customs, Import Duties & Taxes

International shipments may be subject to customs inspections, import duties, local taxes, or other charges imposed by the destination country.

Where an order is shipped under Delivered Duty Unpaid (DDU) terms, the customer is responsible for applicable import duties and taxes that are not collected during checkout, subject to local law.

Any required import charges and payment responsibilities should be reviewed before completing your purchase. Customs clearance may also affect the estimated delivery schedule.

If you have questions about the shipping arrangements for your destination, please contact our support team before ordering.

Address Changes & Cancellation Requests

If you need to correct your delivery address, adjust your order details, or request a cancellation, please email service@qoriniva.com as soon as possible, preferably within 12 hours after placing your order.

Our team will review the request and confirm whether the requested change can be completed before shipment.

Once an order has been dispatched, we may no longer be able to change the delivery address or cancel the shipment.

If your order has already shipped, please contact us to discuss any available delivery or return options in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Delayed, Missing or Damaged Shipments

If your package does not arrive as expected or reaches you in an unsatisfactory condition, please contact our support team so we can review the situation and help determine an appropriate solution.

Damaged Deliveries

If your parcel or its contents arrive damaged, please notify us as soon as possible, preferably within 72 hours of delivery.

Include your order number, a description of the issue, and photographs of the damaged product or packaging where available.

After reviewing the circumstances, we will provide an appropriate replacement, refund, or other applicable resolution at no additional cost to you where the item arrived damaged or defective.

Missing or Lost Packages

If tracking has stopped updating for an extended period or your shipment appears to be missing, contact us at service@qoriniva.com with your order number and tracking details.

We will assist with reviewing the delivery status and, where appropriate, coordinate an investigation with the shipping provider.

If the shipment is confirmed lost, we will arrange an appropriate replacement or refund without additional shipping charges.

A tracking status marked as delivered does not automatically prevent you from reporting a missing package. Please contact us if you are unable to locate a parcel marked as delivered so that we can review the available delivery information.