Return & Refund Policy
At Qoriniva™, your satisfaction is important to us. We want every customer to feel confident when choosing our jewelry organization solutions.
This Return & Refund Policy explains the conditions, process, and requirements for returns, exchanges, and refunds.
1. Return Requirements
Qoriniva™ provides a 30-day return period from the date your order is delivered.
To qualify for a return, items must meet the following conditions:
✔ The product must be returned in its original condition
✔ The item must be unused and free from signs of wear
✔ Original packaging should be included when possible
✔ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@qoriniva.com
Please include your order details and a description of your request so we can assist you efficiently.
If your return is approved:
• We will provide return instructions
• You will receive the required return shipping information
• Please wait for return authorization before sending your package
Items returned without prior approval may not be processed.
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Our team will review the issue and provide assistance to help resolve the situation.
For damaged items, please include clear photos of the product and packaging when contacting us.
4. Items Not Eligible for Return
Certain products and situations are not eligible for returns, including:
• Items that show signs of use or damage caused after delivery
• Customized or personalized products
• Items without original packaging when required
• Gift cards
• Clearance or final sale items
• Original shipping fees paid during checkout
If you are unsure whether your order qualifies, please contact our support team before sending anything back.
5. Exchanges
If you would like to receive a different item, the recommended process is:
-
Request a return for the original product
-
Once the return is approved and completed, place a new order for the desired item
This helps ensure the fastest processing for replacement products.
6. European Union Customers – 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel your order within 14 days after receiving your purchase.
To qualify:
✔ The item must remain unused
✔ The product must be returned with original packaging
✔ Proof of purchase is required
This right applies according to applicable consumer protection regulations.
7. Refund Process
Once your returned item has been received and inspected, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
✔ Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected timeframe, please contact us at:
8. Return Instructions
Please contact Qoriniva™ before sending any return package.
A return authorization and shipping instructions must be provided before returning your item.
Company Name:
Fuzhou Taijiang Qu Chuangqing Internet Technology Co., Ltd.
Email:
service@qoriniva.com
Thank you for choosing Qoriniva™.
We appreciate your trust and are committed to providing elegant products and a smooth customer experience from purchase to after-sales support.