Which Purchases Can Be Returned?

You may request a return for an eligible Qoriniva™ purchase within 30 calendar days after delivery.

For a standard change-of-mind return, the product should meet the following requirements:

• The product remains unused and in its original condition.
• All included accessories, cables, manuals, and supplied components are returned.
• The product is packaged in its original packaging, where available.
• You provide an order number, receipt, or other acceptable proof of purchase.

Please contact our support team before returning an item so that we can confirm its eligibility and provide the appropriate instructions.

Products that arrive damaged, defective, incorrect, or materially different from their description are handled separately under the damaged and incorrect items section below. Your applicable consumer rights remain unaffected.

How to Submit a Return Request

If you would like to return an eligible product, please contact us at service@qoriniva.com within the applicable return window.

To help our team review your request, please provide:

• Your order number or proof of purchase.
• The name of the product you wish to return.
• A brief explanation of your return request.
• Relevant photographs or videos if the item arrived damaged, defective, or incorrect.

If you have already returned an item without contacting us, please email your order number and return tracking details so our team can assist with locating the shipment.

What If Something Arrives Wrong?

If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us as soon as reasonably possible after discovering the issue.

Include your order number, a description of the problem, and relevant photographs or videos where available.

Our customer support team will review the circumstances and arrange an appropriate replacement, refund, or return solution.

Where the problem results from an incorrect, damaged, or defective product supplied by us, you will not be required to pay additional return shipping charges for the applicable resolution.

If the issue involves a rechargeable electronic device, please stop using or charging it if you notice unusual overheating, swelling, smoke, or other signs of a potential safety problem. Contact our support team for further instructions.

Who Pays for Return Shipping?

Return shipping responsibilities depend on the reason for the return.

For approved change-of-mind returns, the original shipping fee may be non-refundable where permitted by applicable law. Any required shipping-fee reimbursement and statutory cancellation rights will be honored.

Our team will explain any applicable return shipping arrangements before you send the item back.

Items That May Have Return Restrictions

Certain products or purchase circumstances may be subject to specific return conditions.

For example, restrictions may apply to:

• Products that have been substantially damaged through misuse after delivery.
• Personalized or custom-made products where a clearly disclosed exception applies.
• Items missing essential components or accessories for reasons unrelated to a product defect.
• Products explicitly identified as final sale before purchase, where such restrictions are legally permitted.

Applicable return restrictions will be communicated in the relevant product information or during the purchasing process.

These exceptions do not eliminate any rights you may have regarding products that are defective, incorrectly supplied, or otherwise covered by mandatory consumer protection laws.

Need a Different Product?

If you would like to exchange an eligible item for another model or product, please contact our support team to discuss the available options.

For standard preference-based exchanges, we may recommend returning the original item under the applicable return conditions and placing a separate order for the replacement product.

If you received a damaged, defective, or incorrect item, please contact us first so that we can review the issue and arrange an appropriate solution without requiring you to make an additional purchase.

EU Consumer Withdrawal Rights

If your purchase qualifies for the statutory right of withdrawal under applicable European Union consumer law, you generally have 14 calendar days after receiving the goods to notify us that you wish to withdraw from the purchase without providing a reason, subject to applicable legal exceptions.

Where the statutory withdrawal right applies, the conditions and reimbursement requirements established by applicable law will take precedence over any conflicting provision of this policy.

Our standard 30-day return policy provides an additional return option for eligible purchases but does not reduce mandatory consumer rights.

Please contact service@qoriniva.com if you wish to exercise an applicable statutory withdrawal right.

When Will You Receive Your Refund?

After your returned product has been received and inspected, our team will review the return and notify you of the refund status.

For approved standard returns, refunds are typically issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

For damaged, missing, or incorrectly supplied items where a physical return is not required, refund processing may begin after the applicable claim has been reviewed and approved.

If an applicable consumer law requires an earlier refund deadline or a different reimbursement procedure, that legal requirement will apply.

Where Should You Send Your Return?

Please do not send returned merchandise directly to our registered business address unless our customer support team has specifically instructed you to do so.

The designated return location may differ depending on the product, order destination, and applicable fulfillment arrangements.

After your return request has been reviewed, our team will provide the appropriate return warehouse address, packaging instructions, and any applicable shipping label information.

If a return shipping label is provided, please follow the instructions accompanying that label. If you are responsible for arranging return shipping, we recommend using a trackable delivery service and keeping your shipping receipt until the return has been completed.